software services and outsourcing solutions

The Different Features of Antonia Call Center Solution are:- ·          Admin, User and Group Rights ·          Multilayer options with Menu and Sub Menus ·          Self Designable Web Based CRM ·          Dialing Mode: Manual, Preview, Progressive or Predictive ·          Import Data from Excel/CSV ·          Customizable Reporting Format ·          Call Billing Software ·          Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc. ·          IVR-Flexible swappable wave files can be set ·          Inbound, Outbound or Both Call Setup · ...

Some Important things to check in VoIP Service Providers If you are trying to move your business from the standard PBX hardware to a VoIP System , then there are several benefits you are bound to enjoy. From better functionality to easier communication , all of them are the top reasons why businesses are shifting their focus on VoIP phone systems . On top of that, VoIP is also a great way of saving costs and service levels. All in all, it is the way forward if you are planning to expand your business with time. But, choosing a reliable VoIP service provider can be confusing at times. So, here are some things you must consider while doing so.   ●        Reputation - always check the kind of reputation the VoIP service provider has. Choosing a reputed agency can ensure that you are going to get the right features and benefits from their services. These companies are industry leaders and all of their services are top-notch without any hiccups. Yo...